Payment protection · Fiverr

Fiverr cancellations and refunds for buyers

Last checked: Nov 5, 2026 (America/Denver) · Primary source: Fiverr Help Center

How to cancel an active order

1. Open Orders → View the order → Resolution Center (right side of the order page).
2. Submit a cancellation request. The freelancer has 48 hours to accept or decline; if they do not respond, the order is canceled automatically.
3. If the freelancer requests cancellation, you have 48 hours to respond, or it is canceled automatically.

The Resolution Center is for orders not yet completed. For a completed order, Fiverr says to contact Customer Support.

When you can cancel without the freelancer’s approval

• The order is still waiting for your requirements.
• The order is very late: 24 hours past the expected delivery time, with no agreed extension.

Fiverr also says a very late order is auto-canceled and refunded to balance if no delivery arrives within 30 days of ordering.

Partial refunds

Freelancers can offer a partial refund through the Resolution Center of up to 60% of the original price. Once a buyer accepts one, no further refund requests are possible on that order.

Getting money back to your card or PayPal

• After cancellation, use Request a Refund on the Available balances tab (desktop or iOS; Fiverr says Android is not supported).
• Fiverr says funds may take up to 10 days to arrive. Refunds can fail if the original payment is over 180 days old or the method is inactive.
• Refunds draw from your oldest refundable funds first, so money may land on a different method than the one used for that order.
• Fiverr credits (promotions, referrals, compensation) are not refundable.

Chargebacks

Fiverr says it cannot process its own refund while a bank or PayPal case is open on the same payment, and it recommends the Resolution Center or Support first. Treat a chargeback as a last resort and read Fiverr’s chargeback article before filing.

Before you order: reduce the chance you need this page

• Confirm scope, revisions and delivery date in the Gig or a custom offer.
• Keep all messages on Fiverr (see off-platform rules).
• Know the buyer fee before you pay: Fiverr fees explained.

FAQ

Where does a Fiverr refund go?

By default, to your Fiverr balance. You can then request a refund to your original payment provider from the Available balances tab; Fiverr says it can take up to 10 days.

Can I cancel a Fiverr order without the seller agreeing?

Yes, if the order is still waiting for your requirements, or it is very late (24 hours past the expected delivery time) with no agreed extension, per Fiverr Help Center (checked Nov 5, 2026).

How long does a Fiverr seller have to respond to cancellation?

48 hours. If they do not respond, the order is canceled automatically.

Sources

1. Fiverr Help — How cancellations work for clients: help.fiverr.com/hc/en-us/articles/12864193979793-How-cancell (checked Nov 5, 2026)
2. Fiverr Help — Using the Resolution Center: help.fiverr.com/hc/en-us/articles/37332569612049-Using-the-R (checked Nov 5, 2026)
3. Fiverr Help — Requesting a refund / chargebacks: help.fiverr.com/hc/en-us/articles/360049910953-How-to-reques (checked Nov 5, 2026)
4. Fiverr Help — Order statuses and process: help.fiverr.com/hc/en-us/articles/37552517993105-The-complet (checked Nov 5, 2026)

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